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Refund Policy

Refund policy

Please note that before providing a refund for any returned product we will first verify its condition. All Non-returnable items will neither receive refund nor return to you.

We regret that we do not refund original shipping and handling fees with the return. We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.

Non-returnable items

We're sorry, but we DO NOT ACCEPT returns of certain products, including:

  • Any product that after receipt.
  • Any product that has been opened or used (taken out of its plastic wrap or box).
  • Any product that is not in its original condition, is damaged, or is missing parts.
  • Any discount, clearance or sales product that sasa.com has already stated non-returnable.
  • Any free gift product and samples.
  • Any product that is purchased at ISA stores.
  • In the event of dispute, isaboutique.com.hk's decision shall be final and conclusive.

Refund will be issued to the same account holder and in the same form of payment originally used for purchase.

Refund time will be as shown as below

  • Alipay 2 to 3 weeks
  • Credit card (except UPOP) 4 to 6 weeks
  • UPOP 4 to 5 weeks

 

 

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